Customer Care
Contact
The fastest way to reach us is WhatsApp — we usually reply within minutes during operating hours.
Tap the button below to start a chat. Include your order number if it's about a specific order.
- General: hello@onelink.example
- Privacy / data requests: privacy@onelink.example
- Press: press@onelink.example
Hours
Order desk is open daily, including weekends. Hours vary by zone — actual cut-off times appear at checkout. For questions about an in-flight order, riders are reachable via the call button on your tracking page.
Postal address
Onelink Delivery
Kingston, Jamaica
We don't accept returns or walk-ins at this address — please file claims via WhatsApp first.
Need something not covered here? Contact us or message us on WhatsApp from any page.